Fairway Hotel & Spa

Nice hotel, very conveniently located in busy Kampala and with very friendly staff. I was not happy with my room when I arrived late at night, but the staff was very forthcoming and changed the room right away. Breakfast was good, and the Asian Fusion Restaurant serves great food. The pool is clean and big enough to have a nice swim early in the morning. I would always come back.

Airport transfer as requested on time with my name noted on a placard. Payment could be added to my hotel bill. Check-in a breeze, most welcomed after some 9 hours in the sky. I was also offered a welcoming juice. I think it could have been watermelon. The room was amazingly large, equipped with a kitchenette, fridge, flat screen TV. with an assortment of international channels, and even a decent size balcony installed with chairs and a table. Shower jet was out of this world and all the usual toiletries minus toothbrush/paste provided. My bed was extremely comfortable and the AC worked just fine, as was the wifi, very stable, if a trifle slow at times. Late night snacks and drinks could be ordered to be bought to your room via the in room telephone, but came with a 15% service tax. Quite efficient, however they forgot my drinks at least twice. Not too important though, as each day I was provided with 3 bottles of water. With three bars to chose from, a wellness and spa facilities, an excellent swimming pool and a gym equipped with all the necessary equipment, including a thread mill, bicycles, punch bag and even a water fountain…what’s not to like?? Oh I forgot to mention live music every Tuesday and Thursday!! Last but by no means lest, was the excellent buffet breakfast containing a wide choice with a different menu everyday. The seating were surrounded by plants…really a bliss! Additionally, the staff were just impeccable; one could feel that there was a genuine desire to serve and insure that guest had a memorable experience ; whether it be finding someone to clean and repair my sneakers after a muddy long day in the city centre, changing my dollars to local currency or finding a Sunday newspaper.

The welcome was a sign of things to come. When I got out the taxi, the gardener saw me, dropped his tools and came to pick me my bags and take me to reception. James the bell boy, extremely professional. Friendly staff. Very helpful and any queries were dealt with promptly Executive Room was exquisite. To sit working on my balcony on the Sunday in silence only for the birds was wonderful. A garden sanctuary in the city. The interior decor is tasteful and the place oozes family heritage. Cleanliness of the room and exterior was top notch. Breakfast warm dishes selection ok but pastry selection poor, dry and poorly presented. I WANTED TO RETURN AT THE WEEKEND BUT NO ROOMS WERE AVAILABLE. IT IS THAT POPULAR!

All the staff is very well trained and will do what is necessary to make you happy! The food is excellent and the room really comfortable. A small note and gift at the end of the stay. I was leaving really early on my last day, so they prepared a breakfast to go and deliver in my room at 5:30am.

Breakfast is AMAZING! Amazing food, coffee, and service. Cynthia is wonderful. Rooms are beautiful and the whole hotel surroundings pool, spa, shops, etc. are bespoke. Place is absolutely breathtaking! Oh and the restaurant food is great. Reagan is an amazing server and the burger is so yummy!